FAQ'S
SHIPPING
Where do you deliver?
We deliver worldwide.
How long does it take to ship?
Our warehouse generally takes 24/48hrs to fulfill and dispatch your order.
Will I need to pay import/duties fees?
All import duties and taxes are the responsibility of the customer. Orders within the European Union typically do not incur additional charges. However, customers in countries outside the EU, such as Switzerland, the United States, the United Kingdom, and others, will be required to pay any import fees or duties imposed by their local customs authorities. We do not cover these charges.
PRODUCT
How do I contact Customer Service?
Please email with contact page for all enquiries.
Are your clothes of high quality?
Every piece we create is the result of meticulous craftsmanship, where no detail is overlooked. We select thick, heavyweight fabrics to ensure durability, comfort, and a premium feel that stands the test of time.
From the cut to the choice of materials, every element is carefully calculated to meet our high standards. We make no compromises on quality. Wearing our garments means experiencing the attention to detail and care poured into every step of the process.
You’re investing in timeless pieces designed to last.
What is the sizing like?
Please view our size charts that are located on the product pages. For further sizing help please feel free to message us on social media.
Why is everything sold out?
Many of our pieces are in extremely high demand, and for good reason. Our products are crafted in top-tier factories using premium fabrics, then meticulously cut and sewn to match our unique designs.
Each item is thoughtfully designed by us, with great attention to detail at every step of the process. When our collections launch, they often sell out within minutes. To secure the items you want, we recommend staying updated on release times and being ready to shop as soon as the drop goes live.
How often do you drop and restock?
We recommend staying up to date with us on Instagram for all drop and restock announcements. We also send updates via email
RETURN & REFUND
How do I change or cancel my order?
Contact our customer team via email atlntconthemove@gmail.com to make changes to or cancel your order. Please note that once your order has been shipped we can no longer make changes to the items or address details.
Do you offer returns?
We offer returns, refunds, size swaps (if stock is available) and store credit.
To return an item, you must meet the following conditions:
- The return must be sent back within 14 days of the delivery date.
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with tags and packing.
We do not cover the shipping costs of a returned item. Please contact us at atlntconthemove@gmail.com for a prepaid returns label
My item is faulty, what do I do?
There may be factory errors occasionally, so we appreciate your flagging it with us. Please email customer service so we can resolve it for you.
PAYMENT
What payment methods are available?
You can pay with your Visa, Mastercard, Apple Pay or Shop Pay via our world-renowned payment provider Shopify Payments ensuring the security of information exchanges.
My payment failed, what can i do?
This can be due to several things such as a credit card error or an item being out of stock. Please try again and double check your information.
If your bank account has been debited but you have not received any order or shipping confirmation, please contact us as soon as possible at atlntconthemove@gmail.com For any problems related to payment, please contact us at atlntconthemove@gmail.com for more information.